1 reviews | Active since May 2018
Contract Application
I was not aware completing a contract application online would redirect me to Mondo but this is the worst experience I have ever had in my life.
I was told I should get a sms from DSV for my delivery but on the 10th day when they are out of SLA when I take the initiative to call and follow up now I am being told the delay is due to no stock, and due to the demand of the model of the phone this could take up to a month.
Not only did the agent not say anything as a disclaimer that it’s subject to availability but the information provided upon application was misleading, I have not went into the office and decided to work from home in order not to miss my delivery while I am at work and now being told it’s out of their control is even worse than me not getting any communication at all that there is a delay due to stock!
I don’t even want to take the option to cancel this sale and reapply elsewhere because all these credit enquiries will really affect my credit profile. I am beyond frustrated with this Mondo thing really!
Mobile networks should really reconsider this agreement…
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO265016
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO265016
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application is conditionally approved, as there is no stock of the selected device.
A request has been escalated to the sales team to get in touch with you in order to get in touch with you to provide you with a deal that is in stock.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application is conditionally approved, as there is no stock of the selected device.
A request has been escalated to the sales team to get in touch with you in order to get in touch with you to provide you with a deal that is in stock.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
As per our records, we have found that you have requested a cancellation of your application.
Please note that the application is cancelled.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
As per our records, we have found that you have requested a cancellation of your application.
Please note that the application is cancelled.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team