Contract after lies and defective device.No service .

<p>Vodacom refuses me to speak to a manager after being on the phone trying to sort their mess Since Friday 28 July 2017 sold contract under false info & pretenses and delivered old technology defective device and I cancelled contract immediately after wasti</p> <p>Vodacom customer care refuses that I talk to a manager to sort out their mess. Aparently to this recorded call of mine the Supervisor said they were given strict instructions that no customer is allowed to speak to management or any manager for that matter. Arrogance!!! and this to sort out their incompetance . Supervisor Patricia refused to put me through to a manager who then after I demanded it went to the manager who refused to take my call! Who does Vodacom think they are? And their Management? To good to speak to escalated Serious complaints after Vodacom messed it up from start to end!!! this continueing for 8 Days already. </p> <p> </p> <p>Vodacom is not interested in sorting out this matter and I have emailed the CEO who is also ignoring it.</p> <p> </p> <p>Vodacom sold contract under false info & pretenses and delivered old technology defective device and I cancelled contract immediately after wasting my time and calls to all departments to sort .Vodacom now not responding or handling or fixing complaint</p> <p>Vodacom sold contract under false info & pretenses and delivered old technology defective device and I cancelled contract immediately after wasting my time and calls to all departments to sort .Vodacom now not responding or handling or fixing complaint</p> <p>Vodacom does not care about their customers at all and aparently instructions to staff is that clients are not allowed to speak to the Customer Service Manager</p> <p> </p> <p>COMPLAINT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I was called on Friday. The lady said she was calling directly from Vodacom Rewards Customer Care and convinced me to take out a data contract. I was offered a 10 Gig during the Day and a 10 Gigi night owl + WiFi router . I asked what model it was and if newest as I do not want an old modem. I was told it was a 2017 latest model excellent high speed and the sales consultant ****. It was a slow 2016 old model. The model was dropped off late Friday afternoon. I charged the unit overnight. The device was defective. The battery kept showing it was depleted and I could get no bars. After spending about no less than 20 hours on the phone from Saturday & Sunday and Monday & Tuesday. It is Thursday. Vodacom sent standard copy and paste response they will investigate and to date nothing. I am still waiting to fetch the device and cancel the contract which I cancelled Tuesday morning 1 August 2017.</p> <p> </p> <p>I spoke to Aftersales at Mondo and was informed I am in the cool off period after expressing my complaint. I cancelled and asked them to fetch the device Wednesday before 12:00 and to be sure NOT to charge my account or debit my account. I have spoken to several people at aftersales and cancelled several times , yet when I called customer care they were unaware of this. I also tried to get get the sim activated and internnet settings and the device working without any luck even with vodacom's technical department.</p> <p> </p> <p>Mondo Vodacom department must lose my number and never call me again. Mondo has no customer service and incompetant staff. I again called after 5.13 Mondo aftersales to get the reference number again for the cancelleation. Reference number . Mondo called Thursday 29 July 2017 . Device delivered Friday late afternoon 30 July 2017. </p> <p>When I called now Mondo aftersales -again new lady said I received the device on the 27!!!!!!!!!!!!!!!!!!! Are you STUPID???????????????????????? You called me to sell me the defective device only Thursday 29 July 2017!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have been calling since Saturday logging the fact that the device is defective!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I told you to fetch your defective device and cancel this contract now more than 10 TIMES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!What is Wrong with you??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? I should sue Vodacom for all my time waisted on your INCOMPETANCE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FIX THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!and email confirmation to ********** ********** </p> <p>Reference number of one of the many calls and I have several recordings of all calls NOKULUNGA SANGWENI was the consultant that gotr my irate call at Mondo Aftersales at REFERENCE </p> <p> </p>