NS
Nomthandazo S

1 reviews | Active since Dec 2024

11 Oct 2021, 11:15

Consulting called me...

Consulting called me from mondo offered me 1 data Sim with 10GB for R99,then she sent 2 Sim,1 Sim had 6gb another with 4gb,now I called them a said they will investigate and they blocked both Sim,I didn't use them,now I ended canceling the contract because it was a process for them to try to fix the Matter, I asked them to cancel the contract which mondo did cancel,but the problem now is the didn't communicate with the service provide which is mtn,they kept sending invoices,now I contacted mtn trying to find out why are they billing me,they explained and I told them my side of the story and they said they do realize the fault was with mondo for not communicating,can I please be assist,because as I said before my credit record it's affected by this

0
Replies (1)
Mondo
Mondo's reply11 Oct 2021, 11:21
Official
Hi Nomthandazo,
 
Thank you for taking the time to write to us about your MTN cancellation.
 
We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
 
Your Case Number is:  RCO127240.
 
Regards,
 
The Mondo Team  

Best regards,