Confusion

The Service was excellent telephonically..

I have ordered a phone from this company, then after I was told I was approved and my package is on its was, I waited patiently for over two weeks. at this point I decided to track my delivery. I called Mondo up and asked them about this. they then told me that this application was NOT approved?? after waiting for over two weeks and a agent told me my package is on its way??

overall they are very friendly but mistakes like this is enough for me to not try them again.