1 reviews | Active since Sept 2017

03 Jul 2018, 17:59

Confused service agreement

Item: Mondo
Rating: 1
Author: Mieda G

trying yo understand why Telkom deducted money from my account for a deal that is not registered under my name. I app**** for a different deal yet that deal and my upgrade information is not loaded onto their system.

I would appreciate clarity on this matter. I was told to call the sales dept for assistance and to check if the incorrect order has been cancelled because i didn't agree to it.

Helpful (0)

Replies (6)

Mondo's replyOfficial

04 Jul 2018, 12:22

Good Afternoon Mieda

Thank you for raising your query with us.

Please note we attempted contacting you however was unsuccessful. Further attempts will be made.

Kind regards

Mondo team

Mondo's reply04 Jul 2018, 12:22

Official

Good Afternoon Mieda

Thank you for raising your query with us.

Please note we attempted contacting you however was unsuccessful. Further attempts will be made.

Kind regards

Mondo team

Mieda G's updateReviewer Update

09 Aug 2018, 12:33

Yet again I am disappointed in Telkom. I should probably stop using their services. I was called by a Telkom agent on 8.06.2018. I was informed that my wifi deal was due for an upgrade. After some time I accepted the offer made by the agent and agreed to upgrade my wifi deal from 5GB to 10GB for R139pm plus a free wifi router. This is what I was promised by the female agent who contacted me. I have enquired and was told this deal was also not processed on the system. I am currently paying R40 for 500MB, this I have never agreed to. Please assist and ensure that your agents complete the process after conformation from a client is received. This level of bad service is becoming Telkoms new normal.

Mieda G's update09 Aug 2018, 12:33

Reviewer Update

Mieda G's updateReviewer Update

11 Aug 2018, 15:00

Thank you to the Mondo agent who contacted me and is attempting to rectify this problem. Much appreciated and my confidence in telecoms has been restored.

Mieda G's update11 Aug 2018, 15:00

Reviewer Update

Thank you to the Mondo agent who contacted me and is attempting to rectify this problem. Much appreciated and my confidence in telecoms has been restored.

Mondo's replyOfficial

15 Aug 2018, 11:29

Good Day Mieda,

As per your discussion with our consultant, your query has been resolved.

Should you have any further queries, please do not hesitate to contact us.

Regards,

Mondo Team

Mondo's reply15 Aug 2018, 11:29

Official

Good Day Mieda,

As per your discussion with our consultant, your query has been resolved.

Should you have any further queries, please do not hesitate to contact us.

Regards,

Mondo Team

Mieda G's updateReviewer Update

15 Aug 2018, 17:22

Thank you to Kimona Pillay. She restored my faith in customer service. Excellent work and friendly service.

Mieda G's update15 Aug 2018, 17:22

Reviewer Update

Thank you to Kimona Pillay. She restored my faith in customer service. Excellent work and friendly service.

Mondo's replyOfficial

12 Jan 2023, 11:32

Mondo's reply12 Jan 2023, 11:32

Official