Confused
Okay, so I am quite confused with regards to the nature of Mondo's business. Firstly, if I as a Vodacom customer make an outing of visiting Vodaworld when upgrading (as I always do), grab something to eat and get all the additional accessories for my new handset all under one roof, why on earth would I then include a middle man (Mondo) to complicate matters?
After truecaller blocked about 100 or more attempts from Mondo to reach me, I received a call today, which was tagged Vodacom. Guess who it was...... Mondo! Before the lady could even try to sell me any products, I stopped her dead in her tracks and explained to her that I'll deal with Vodacom directly and won't use Mondo. She then proceeded to explain that Mondo has specials that Vodacom can't beat, to which I questioned how they make their money if they sell Vodacom products at prices that Vodacom themselves can't even beat? Are they working for free? Since they are not allowed to disclose how Mondo as well as Vodacom are winning in these "deals", she couldn't answer my questions.
Furthermore, was quite surprised to find that a company that makes a living of spamming people endlessly can score a 4.7 from 10 on Hellopeter. I went on to read some of the 5/5 reviews and found that majority of these reviews come from profiles that have only ever published one review. These reviews also share strikingly coincidental similarities in the fact that they are two liners and to the point. Can it be that so many different people are so much alike? If a person is so happy with the excellent service he/she received from Mondo that they go through all the trouble to create a Hellopeter profile and write their first and only review? One would expect their sharing of their amazing experience to contain a bit more info, don't you think? Come on Mondo, who are you trying to fool. And because of this ********* review tactic, I will NEVER accept any deal from Mondo.
I would strongly advise Mondo to remove my number from their system to avoid further negative reviews. Quit harassing me and there will be no issues.
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Mondo's replyOfficial
22 Feb 2018, 12:34Good Day Stefan
My Apologies for the delayed response and any inconvenience caused. We do understand your frustration however we have more than one thousand contact numbers loaded onto our system daily.
Over the years, we have built a good standing relation with Vodacom. It is a relationship that allows us to run our specials on Vodacom products at the rates we deem fit.
It is always saddening to read about any poor perception of our business, as we strive to provide our customers as well as partner with excellent service. We will however relay this feedback and better equip ourselves going forward.
I have asked our IT department to remove your contact number from our data base.
Kind regards, Mondo Management Team
Best regards,
Mondo's reply22 Feb 2018, 12:34
Official
Good Day Stefan
My Apologies for the delayed response and any inconvenience caused. We do understand your frustration however we have more than one thousand contact numbers loaded onto our system daily.
Over the years, we have built a good standing relation with Vodacom. It is a relationship that allows us to run our specials on Vodacom products at the rates we deem fit.
It is always saddening to read about any poor perception of our business, as we strive to provide our customers as well as partner with excellent service. We will however relay this feedback and better equip ourselves going forward.
I have asked our IT department to remove your contact number from our data base.
Kind regards, Mondo Management Team
Best regards,