********* Conduct and Misrepresentation

On the 31st of October 2025 a representative from Mondo Sales contacted me with an offer on my Sim only MTN number. Not once did he inform me that he is not employed by MTN but by a third party selling packages onbehalf of MTN. During our conversation I was under the impresion that the package offered at a reduced montly subscription will be on my current and only MTN number, which I have since 1996. This was not the case and TWO new contracts, with a TWO new numbers were issued. What should I do with two new numbers????? On the 3rd of December 2025 I contacted Mondo and lodged a complaint . I was told that they will investigate and let me know with in 3 days what the outcome was. Never did they contact me, I had to call them back. I was informed that they investigated my complaint and that the outcame was ruled in my favour. I asked them to cancel the TWO contracts immediately. On the 12th of December 2025 I contacted them again to cancel the contracts and re-fund my money that they debited from my account. Still no joy. On the 31st of December 2025 I went to MTN Customer Care to get assistance with the cancellation. Correspondence received from Mondo on the 6th of January 2026 confirmed that the TWO contract were cancelled and that the refund will take 7 to 10 working days. No refund received up to date. I contacted them again on the 23rd of January 2026 asking for my refund, I was told that they made an admin error and that the Finance Team need to approve the credit. Why???? This was approved when the outcome was ruled in my favour. Needless to say I received an SMS to inform me that the debit order will be deducted from my account on the 31st of January 2026 !!!!!!