Complaints buymondo

I requested a new contract through buymondo on 12 Feb 20 and along with this sent all relevant documentation. Every day I receive notification that I need to submit docs so sent them another 3 times. Spoke to Trevolin on the 12th, Fizwe on the 14th, Jason on the 18th, Pamela and Lisa on the 19th who then told me it is due to a payment method EFT that MTN is rejecting my application. I have another contract on EFT with MTN so I do not understand. I decided to change the payment method with MTN Florah assisted - she was good however when I called buymondo again and spoke to Pamela again she said it will take another 48 72 hours before she receives any further feedback. This is ridiculous as Trevolin promised I should receive it within 7 working days. I requested to speak to management whose phones just rang - no answer and was told to log an "issue" with customer care so...….still no answer. I would advise all service providers to relook their relationship with buymondo because I have never in my life (15 years with MTN) had such issues. Doing things telephonically or online should be more convenient but is definitely more stressful. I need urgent assistance please if there is anyone who has higher level details to forward it to me please.