TN
Thenjiwe N
1 reviews | Active since Oct 2018
07 Jun 2022, 16:20
Complaint
I had a very bad experience with Mondo, I returned a router that a month ago still got charged and the cherry ontop they said I owe R8000 for returned garget and they have blocked my personal routers and I have been calling to Clair that credit since last week till today still not done
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
07 Jun 2022, 16:40Good day Thenjiwe,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO222314
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO222314
Regards,
The Rewardsco Team
Mondo's reply07 Jun 2022, 16:40
Official
Good day Thenjiwe,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO222314
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO222314
Regards,
The Rewardsco Team
TN
Thenjiwe N's updateReviewer Update
07 Jun 2022, 16:48Thank you I hope it will be resolved
TN
Thenjiwe N's update07 Jun 2022, 16:48
Reviewer Update
Thank you I hope it will be resolved
Mondo's replyOfficial
08 Jun 2022, 15:57Hi Thenjiwe,
You are welcome.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we received feedback, we will advise you accordingly.
Regards,
The Mondo Team
You are welcome.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we received feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply08 Jun 2022, 15:57
Official
Hi Thenjiwe,
You are welcome.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we received feedback, we will advise you accordingly.
Regards,
The Mondo Team
You are welcome.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we received feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's replyOfficial
17 Jun 2022, 15:32Hi Thenjiwe,
Trust you are well.
As per your telephonic discussion with the Mondo Team, please note that your MTN cancellation and credit has been done.
The above query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with the Mondo Team, please note that your MTN cancellation and credit has been done.
The above query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply17 Jun 2022, 15:32
Official
Hi Thenjiwe,
Trust you are well.
As per your telephonic discussion with the Mondo Team, please note that your MTN cancellation and credit has been done.
The above query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with the Mondo Team, please note that your MTN cancellation and credit has been done.
The above query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team