DMI
Dj-Deevine Msomi II

1 reviews | Active since Feb 2021

11 Nov 2021, 22:49

Complaint

A rep called me regarding a contract i had wanted to take up and said i will get a confirmation email but i got nothing only an Sms saying welcome to the Family..with a link long story short i clicked on the link and i was requested to put my email address so i can get the Policy documents then boom i see on the email My address is incorrect,my Email also🚮🚮🚮 which explains why i did not receive it and now it says there is a funeral policy of which i know nothing about and to be honest i just feel like canceling the whole thing now im not happy that i was signed up for a Life cover i do not know about just to close a sale and left out information so if that is the case cancel everything

0
Replies (1)
Mondo
Mondo's reply12 Nov 2021, 10:22
Official
Hi Dj-Deevine,
 
Thank you for taking the time to write to us about your Funeral Policy.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO151051
 
Regards,
 
The Mondo Team