Complaint

I placed an order for a Samsung Note 20 Ultra 5G on contract with MTN, order was placed on the 25th of August, I have been phoning the call centre numerous amounts of times being on hold for 15 to 20 mins each time I did that extremely frustrating as thats alot of airtime that you not gonna pay for. But anyway back to the contract I keep phoning as no one keeps me updated all I get when I finally speak to someone is that its not processed yet or out of stock??

When on the phone with Rewardsco who i placed the order with they said I was approved and nothing else had to be done but now your Mondo team says something else so which story is it?

Please respond to me as I dont have much more patience to sit on on hold for 20mins each time I phone. I phoned EIGHT times in one day on hold for 20 mins each time!