Complaint

I have a complaint with Mondo. Signed up late March for a contract phone with them, the premium we agreed on was 1,3K the agent phoned me back again to confirm that 1,3K premium that was it. Last month the debit me twice one was 1K the 2nd debit was R996 or so. I kept quiet. Then now when I try to get the call recording they’re telling me that I can’t get it,they don’t send call recordings to clients and I’m like that’s my right as a client I need to get a copy of it coz I know what premium I agreed for. I have an email from MTN from Chantelle Wangra asking the Mondo sales team to assist with the recording but I get an email from Simangele Prudence Ntuli telling me they don’t send recordings which is insane. I have a right as a client to request the sale recording they don’t get that. I phoned in this morning when I had mentioned I need to get the call recording, some guy hanged up on me. I phoned back again I spoke to Lusanda Ngubane she tells me they can’t send me the recording then started to act like she can’t hear me anymore then hanged up on me too. This company is disgustingly irritating and I won’t refer anyone to them. I’m taking this to Ombudsman today.