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BM
Beverley M

1 reviews | Active since Jul 2019

04 Jul 2019, 10:47

Complaint

I received my phone on Tuesday and I was told my Sim cards will be activated withing 24/48 hours and it's past 48hours and still nothing. When I call they tell me they haven't received my documents from the courier company. So basically if they don't send them today or tomorrow I will probably only be able to use my phone next week which is such an inconvenience.

I'm honestly not happy about their service from the time I ordered the phone now this ????

0
Replies (11)
Mondo
Mondo's reply04 Jul 2019, 10:49
Official
Good Day Beverley, 

Thank you for raising your query with us.
Please note that we will be in contact with you shortly.

Kind Regards,

Mondo Team

Best regards,

BM
Beverley M's update04 Jul 2019, 16:10
Reviewer Update
Still awaiting feedback
BM
Beverley M's update05 Jul 2019, 10:08
Reviewer Update
10 am and my Sim is still not working also no one has called to say anything. Can yal just cancel the Sim please, cause clearly I'm gonna spend the whole weekend with a phone I can't use.
Mondo
Mondo's reply05 Jul 2019, 10:17
Official
Good Day Beverley, 

As per your discussion with our consultant, please note that this issue should be resolved by 12pm.

We are liaising with the courier company to get this matter resolved.
Kind Regards,

Mondo Team 

Best regards,

BM
Beverley M's update11 Jul 2019, 09:19
Reviewer Update
UDATE:

Thursday today and no one has called me from Mondo, only my data Sim was activated and it had 8999mb instead of the 10Gig they said I would get,only after I threatened to cancel it they miraculously activated it but can't seem to activate my other Sim. A week and 3 days later my actual Sim card that came with the phone still has not been activated and no one has said anything. I called and I was told they'd get back to me but nothing has happened. Honestly I would not recommend MONDO to anyone. I have no idea how I will survive 24months with them.

Mondo
Mondo's reply11 Jul 2019, 09:23
Official
Good Day Beverley, 

As per your last discussion with our consultant you were advised that we are experiencing technical difficulty activating your device deal line.

We will provide another update shortly.
Kind Regards,

Mondo Team 

Best regards,

BM
Beverley M's update11 Jul 2019, 09:28
Reviewer Update
Technical difficulty since the 2nd of July? Also if one Sim can be activated why can't the other be activated? And the fact that no one is saying anything to me is totally inconsiderate and unprofessional.
Mondo
Mondo's reply11 Jul 2019, 09:35
Official
Good Day Beverley, 

Please accept our sincere apologies for the inconvenience you have been caused.

Your query has been prioritized and we have escalated this to our Telkom team.

We will revert with an update shortly.
Kind Regards,

Mondo Team

Best regards,

Mondo
Mondo's reply11 Jul 2019, 16:49
Official
Good Day Beverley, 

As per your discussion with our consultant, please note that your activation is still in progress.

We will keep you updated on the progress of this.
Kind Regards,

Mondo Team 

Best regards,

Mondo
Mondo's reply17 Jul 2019, 11:11
Official
Good Day Beverley, 

As per your discussion with our consultant, please note that your activation is still in progress.

We are still experiencing technical difficulty regarding the activation.

We will keep you updated on the progress of this.
Kind Regards,

Mondo Team

Best regards,

Mondo
Mondo's reply22 Jul 2019, 10:00
Official
Good Day Beverley, 

Please note that your contracts have been successfully activated and your query is now resolved.

We have made arrangements to compensate you for the inconvenience caused to you.

Should you have any further queries please call us on ***.
 Kind Regards,

Mondo Team

Best regards,