BK
BJ K
1 reviews | Active since Aug 2021
26 Oct 2022, 20:15
Complaint
I've been waiting for a long time for mondo to finalize my deal since 18 July 2022 but up until now still not finalised and I've contacted them several times since then, using my data to email them, using my airtime to call them but only thing they do its just promises, and not deliver. What I do not understand is that why they not just complete everything the time I call them other than wasting my time.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
27 Oct 2022, 08:32Hi Bhekumuzi,
Thank you for taking the time to write to us about your MTN application query.
We do apologize for the miscommunication and for the level of service that you received thus far.
The MTN application that was processed in July is conditionally approved and the delay is due to a system error.
Due to this, we have escalated your query to the relevant department to find out if we can reprocess the application. Once we receive an update, we will advise you accordingly.
Case No: RCO263649
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application query.
We do apologize for the miscommunication and for the level of service that you received thus far.
The MTN application that was processed in July is conditionally approved and the delay is due to a system error.
Due to this, we have escalated your query to the relevant department to find out if we can reprocess the application. Once we receive an update, we will advise you accordingly.
Case No: RCO263649
Regards,
The Mondo Team
Mondo's reply27 Oct 2022, 08:32
Official
Hi Bhekumuzi,
Thank you for taking the time to write to us about your MTN application query.
We do apologize for the miscommunication and for the level of service that you received thus far.
The MTN application that was processed in July is conditionally approved and the delay is due to a system error.
Due to this, we have escalated your query to the relevant department to find out if we can reprocess the application. Once we receive an update, we will advise you accordingly.
Case No: RCO263649
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application query.
We do apologize for the miscommunication and for the level of service that you received thus far.
The MTN application that was processed in July is conditionally approved and the delay is due to a system error.
Due to this, we have escalated your query to the relevant department to find out if we can reprocess the application. Once we receive an update, we will advise you accordingly.
Case No: RCO263649
Regards,
The Mondo Team
Mondo's replyOfficial
27 Oct 2022, 10:58Hi Bhekumuzi,
Trust you are well,
Please note that your MTN application has been finalized.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well,
Please note that your MTN application has been finalized.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply27 Oct 2022, 10:58
Official
Hi Bhekumuzi,
Trust you are well,
Please note that your MTN application has been finalized.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well,
Please note that your MTN application has been finalized.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team