Complaint

I've been calling Mondo call center and the Mtn retentions department but I don't seem to get help. In January I got a call from one of the mtn mondo consultant, and I signed up for a simcard deal for R99, I asked him if the deal comes with a router and he said yes, I even requested a black wifi router if possible. And I also asked if there's any initiation fee or admin fees that will be charged and he said no. But to my surprise when dsv delivered the parcel I received 2 sim cards, no router and I was also debited for the admin fee. I then called and requested for a cancelation of all the simcards because I only requested 1 and not 2, The last time I called I spoke to Didi from the Mtn retentions department and she transferred my call to Mtn Mondo where I spoke to Jason Naidoo and he assured me that all my simcards deals will be canceled within a week and I shouldn't use any of the simcards until then. It's been months and I haven't received any confirmation of closure and my account is still being debited( due to insufficient funds the debit orders are never successful and I managed to reverse the initiation fee) . All I ask from Mondo is for my contract to be canceled and closed, nothing more. Please help me do that

Jason Naidoo called me again on the 21st of April after I logged a complain with Mtn on Twitter and he requested me to send my bank statement so that he can cancel the contracts , I did that and I received a response from the mail box that my contracts can't be canceled.

All I need is to cancel all data simcard contracts under my name.

Reference numbers I got from Mtn and Mondo RCO111958, Mtn ref *** Mondo RCO110390

Past months I've been sending emails to customer care at Mondo and all they keep saying that my complaint has been escalated to the relevant department, I make follow up all the time and never get any concrete feedback.