TS
Tshepo S

1 reviews | Active since Nov 2020

14 Nov 2020, 18:49

Complain to Mondo and Telkom

Had data contract with Mondo, later discovered its not functioning in Limpopo Phalaborwa because we don't have Arial to access the service. I phoned them to cancel the contract, since they are working for Telkom, Telkom wants me to continue paying for something I didn't benefit, it's their responsibility to check is we have the access in my area.

0
Replies (3)
Mondo
Mondo's reply15 Nov 2020, 01:48
Official
Hi,

We have received your query, 

Kindly note you have reached us outside of our operating hours.

One of our dedicated consultants will contact you during business hours.

Regards 
The Mondo Team 
Mondo
Mondo's reply16 Nov 2020, 08:27
Official
Hi Tshepo, 

As discussed with Kim, please note that we have escalated your cancellation to Telkom and advised that priority need to be placed on this.

We will revert with an update.

Regards 

The Mondo Team 
Mondo
Mondo's reply17 Nov 2020, 12:22
Official
Hi Tshepo, 

As discussed with Amanda, please note you line has been successfully cancelled.

This query is now closed.

Regards 

The Mondo Team