GT
George T
1 reviews | Active since Nov 2011
16 Nov 2021, 05:51
Complain
This Mondo is like a **** and ***** to me they are now nowhere to be found and i canceled my contract within 10 days cooling off period please help me out with this matter.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
16 Nov 2021, 08:58Hi George,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
As per our records, a follow up on cancellation has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO151952
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
As per our records, a follow up on cancellation has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO151952
Regards,
The Mondo Team
Mondo's reply16 Nov 2021, 08:58
Official
Hi George,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
As per our records, a follow up on cancellation has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO151952
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
As per our records, a follow up on cancellation has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO151952
Regards,
The Mondo Team
GT
George T's updateReviewer Update
06 Sept 2022, 08:24My account was cancelled but to my surprise yesterday 2022-09-05 i received your email saying I'm owing you please explain to me what's happening.
GT
George T's update06 Sept 2022, 08:24
Reviewer Update
My account was cancelled but to my surprise yesterday 2022-09-05 i received your email saying I'm owing you please explain to me what's happening.
Mondo's replyOfficial
17 Nov 2022, 16:32Hi George,
Trust you are well.
Please note that your MTN cancellation and credit were done last year.
MTN Cancellation Reference No: SR# ***
MTN Credit Reference No: SR# ***
Adjustment No: MC***
You do have an existing number active with MTN, this could be why MTN states that there is an outstanding payment.
You may contact MTN on 083135 or *** for further assistance.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation and credit were done last year.
MTN Cancellation Reference No: SR# ***
MTN Credit Reference No: SR# ***
Adjustment No: MC***
You do have an existing number active with MTN, this could be why MTN states that there is an outstanding payment.
You may contact MTN on 083135 or *** for further assistance.
Regards,
The Mondo Team
Mondo's reply17 Nov 2022, 16:32
Official
Hi George,
Trust you are well.
Please note that your MTN cancellation and credit were done last year.
MTN Cancellation Reference No: SR# ***
MTN Credit Reference No: SR# ***
Adjustment No: MC***
You do have an existing number active with MTN, this could be why MTN states that there is an outstanding payment.
You may contact MTN on 083135 or *** for further assistance.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation and credit were done last year.
MTN Cancellation Reference No: SR# ***
MTN Credit Reference No: SR# ***
Adjustment No: MC***
You do have an existing number active with MTN, this could be why MTN states that there is an outstanding payment.
You may contact MTN on 083135 or *** for further assistance.
Regards,
The Mondo Team