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Victoria R

1 reviews | Active since Aug 2021

13 Aug 2021, 08:46

Complain

But I’m not happy about my upgrade as the lady didn’t explain to me that I can’t top up airtime or data so I’m really frustrated about that

0
Replies (3)
Mondo
Mondo's reply13 Aug 2021, 08:55
Official
Hi Victoria,  
Thank you for taking the time to share your concerns with regards to your upgrade dispute.

We sincerely apologize for the level of service you have received.
 
We will get one of our Customer Care Consultant to contact you.

Your Case Number is:  RCO130437
 
Regards,
 
The Mondo Team 
Mondo
Mondo's reply18 Aug 2021, 10:34
Official
Good day,

Please note that an investigation has been logged to have the sale call recording assessed.

Once we receive feedback, we will advise you accordingly.

We do apologize for the delay and inconvenience caused.

Regards,
The Mondo Team
Mondo
Mondo's reply23 Aug 2021, 12:24
Official
Hi Victoria,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you.

Kindly advise what is a convenient time to make contact.

Regards,
The Mondo Team