BT
Bongani T
1 reviews | Active since Dec 2019
02 Dec 2019, 19:24
Complain
These guys have the worst customer service I haven't recieved my contract ever since I got the sales guys and its been more than ten working days and the courier services guy don't know what their are doing they doing their own things and not to mention DSV agent they also do not know what their are doing I had to call them like 10 times and the agents are terrible so I'm tired I will be waiting for their call within the next 24 hours to resolve this or its going higher than just a complaint... I will shame them on social media
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Helpful (0)
Replies (9)0
Replies (9)
Mondo's replyOfficial
03 Dec 2019, 08:10Good Day Bongani,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's reply03 Dec 2019, 08:10
Official
Good Day Bongani,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's replyOfficial
03 Dec 2019, 10:06Good day Bongani, Please note that we have attempted contacting you however regarding the above matter, we haven’t been successful. Please respond to our email to advise what is the best possible time to contact you or please provide alternate contact details.
Kind Regards,
Mondo Team
Kind Regards,
Mondo Team
Mondo's reply03 Dec 2019, 10:06
Official
Good day Bongani, Please note that we have attempted contacting you however regarding the above matter, we haven’t been successful. Please respond to our email to advise what is the best possible time to contact you or please provide alternate contact details.
Kind Regards,
Mondo Team
Kind Regards,
Mondo Team
Mondo's replyOfficial
04 Dec 2019, 14:07Good day Bongani, Please note that we have escalated your delivery query to the courier company with all contact details for you.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply04 Dec 2019, 14:07
Official
Good day Bongani, Please note that we have escalated your delivery query to the courier company with all contact details for you.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
09 Dec 2019, 09:41Good Day Bongani,
Please note that we have followed up with the courier company on the status of the delivery.
We have requested for this to be prioritized.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have followed up with the courier company on the status of the delivery.
We have requested for this to be prioritized.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply09 Dec 2019, 09:41
Official
Good Day Bongani,
Please note that we have followed up with the courier company on the status of the delivery.
We have requested for this to be prioritized.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have followed up with the courier company on the status of the delivery.
We have requested for this to be prioritized.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
11 Dec 2019, 08:48Good Day Bongani,
As discussed with our consultant, please note that we are waiting for the return number for your delivery in order to resubmit this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we are waiting for the return number for your delivery in order to resubmit this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply11 Dec 2019, 08:48
Official
Good Day Bongani,
As discussed with our consultant, please note that we are waiting for the return number for your delivery in order to resubmit this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we are waiting for the return number for your delivery in order to resubmit this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
13 Dec 2019, 08:45Good Day Bongani,
As discussed with our consultant, please note that the delivery order number has been generated.
Once this is handed over to the courier company you will be contacted for the delivery arrangements to be made.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that the delivery order number has been generated.
Once this is handed over to the courier company you will be contacted for the delivery arrangements to be made.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply13 Dec 2019, 08:45
Official
Good Day Bongani,
As discussed with our consultant, please note that the delivery order number has been generated.
Once this is handed over to the courier company you will be contacted for the delivery arrangements to be made.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that the delivery order number has been generated.
Once this is handed over to the courier company you will be contacted for the delivery arrangements to be made.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
17 Dec 2019, 17:02Good Day Bongani,
Please note that your package is with the courier company.
They will be in contact with you to make delivery arrangements.
Please can you keep your phone close by so you don't miss the call.
Kind Regards,
Mondo Team
Please note that your package is with the courier company.
They will be in contact with you to make delivery arrangements.
Please can you keep your phone close by so you don't miss the call.
Kind Regards,
Mondo Team
Mondo's reply17 Dec 2019, 17:02
Official
Good Day Bongani,
Please note that your package is with the courier company.
They will be in contact with you to make delivery arrangements.
Please can you keep your phone close by so you don't miss the call.
Kind Regards,
Mondo Team
Please note that your package is with the courier company.
They will be in contact with you to make delivery arrangements.
Please can you keep your phone close by so you don't miss the call.
Kind Regards,
Mondo Team
Mondo's replyOfficial
23 Dec 2019, 16:26Good Day Bongani,
Please note that the courier company has arranged for the delivery to be done tomorrow.
We will track this and keep you updated.
Kind Regards,
Mondo Team
Please note that the courier company has arranged for the delivery to be done tomorrow.
We will track this and keep you updated.
Kind Regards,
Mondo Team
Mondo's reply23 Dec 2019, 16:26
Official
Good Day Bongani,
Please note that the courier company has arranged for the delivery to be done tomorrow.
We will track this and keep you updated.
Kind Regards,
Mondo Team
Please note that the courier company has arranged for the delivery to be done tomorrow.
We will track this and keep you updated.
Kind Regards,
Mondo Team
Mondo's replyOfficial
27 Dec 2019, 09:35Good Day Bongani,
Please note that your package has been delivered and your query is resolved.
Thank you for allowing us the opportunity to resolve this matter.
Should you have any further queries please feel free to email us.
Kind Regards,
Mondo Team
Please note that your package has been delivered and your query is resolved.
Thank you for allowing us the opportunity to resolve this matter.
Should you have any further queries please feel free to email us.
Kind Regards,
Mondo Team
Mondo's reply27 Dec 2019, 09:35
Official
Good Day Bongani,
Please note that your package has been delivered and your query is resolved.
Thank you for allowing us the opportunity to resolve this matter.
Should you have any further queries please feel free to email us.
Kind Regards,
Mondo Team
Please note that your package has been delivered and your query is resolved.
Thank you for allowing us the opportunity to resolve this matter.
Should you have any further queries please feel free to email us.
Kind Regards,
Mondo Team