BT
Bongani T

1 reviews | Active since Dec 2019

07 Dec 2019, 06:48

Complain

Very bad services I have phoned on countless times with no one to attend to my matter and now no one is pucking up the phone I don't know if they no longer working there I'm very disappointed with MTN to be associating themselves with such company that can slander their name this is gonna go to the ombassman if noone tells me what the heck is going on because I'm tired now its been 3 weeks

0
Replies (7)
Mondo
Mondo's reply09 Dec 2019, 08:18
Official
Good Day Bongani, 
Thank you for raising your query with us. 
Please note that we will be in contact with you shortly. 

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply09 Dec 2019, 09:41
Official
Good Day Bongani, 
Please note that we have followed up with the courier company on the status of the delivery.

We have requested for this to be prioritized.

Our team will keep you updated on the progress of this.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply11 Dec 2019, 08:48
Official
Good Day Bongani, 
As discussed with our consultant, please note that we are waiting for the return number for your delivery in order to resubmit this.

We will keep you updated on the progress of this. 

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply13 Dec 2019, 08:45
Official
Good Day Bongani, 
As discussed with our consultant, please note that the delivery order number has been generated.

Once this is handed over to the courier company you will be contacted for the delivery arrangements to be made.

We will keep you updated on the progress of this. 

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply17 Dec 2019, 16:46
Official
Good Day Bongani, 
Please note that your package is with the courier company. 

They will be in contact with you to make delivery arrangements.

Please can you keep your phone close by so you don't miss the call.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply23 Dec 2019, 16:25
Official
Good Day Bongani, 
Please note that the courier company has arranged for the delivery to be done tomorrow.

We will track this and keep you updated.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply27 Dec 2019, 09:34
Official
Good Day Bongani, 
Please note that your package has been delivered and your query is resolved.

Thank you for allowing us the opportunity to resolve this matter.

Should you have any further queries please feel free to email us.
Kind Regards, 

Mondo Team