Complaign

Hi on Monday i called you people and an agent called Amanda assisted me in canceling an order she even provided me with an reference number... and guide me to rate the level of service, and told me that the order has been canceled. Today went to mtn to upgrade they telling me that there is an pending order on the system for today 4/2/22 of which i am not aware of! When will this thing be resolved since 18 November last year until today nothing is changing , this is disgusting as u can not let me wait for so long for cancelation and i am using my own airtime to keep on calling you... this is not how u should treat customers... can someone please sort this thing out... and i won't even recoment my family and friends to make any deals with u due to this treatment.