1 reviews | Active since Mar 2018
Click Bait/False Advertising
Good Day
I was on my ClearScore app some time last week.The app listed all offers available to me which included cell phone contracts offered by Mondo. I went to the phones and data offer and 20 phones are currently listed for R 99 contacts with Mtn .I selected the phone i liked and awaited the consultants call.The agent (Mickayla) called me on Friday and asked me personal details and once she had done this she advised me the phone that was offered are all out of stock. She then offered me a contract with a different phone of R 229.I asked if all the phones advertised were out of stock and was informed that all were out of stock.I asked why this was not indicated on the website and could not get a proper answer from the agent.I was very unhappy about this,The agent advised me that when they get stock i would be called again.I asked when they would have stock and agent was not able to tell me.I am livid and furious because of the blatant false advertising by Mondo in order to get the customer to apply and then the agent tells you the phone you app**** for is out of stock and offer you a more expensive cell phone contract. Shame on you ClearScore to advertise Mondo on your app who is blatantly trying to trick consumers.
Thank you for taking the time to write to us about your credit score query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO293702
Regards,
The Mondo Team
Thank you for taking the time to write to us about your credit score query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO293702
Regards,
The Mondo Team
My query is not with regards to my credit score. On your website you are advertising cell phone contracts for R 99 with MTN. Your agents call us up and say all these phones on the R 99 offer is out of stock. All 20 of them and yet nothing is indicated that there is no stock on the website. These deals are being advertised and yet somehow there seems to be no stock and then agents offer a more expensive contract,I was told the cheapest offer available is R 229.But your website has a range of phones on contract from R 99 to under R 200.
So how is it possible you only have R 229 available for me?
My query is not with regards to my credit score. On your website you are advertising cell phone contracts for R 99 with MTN. Your agents call us up and say all these phones on the R 99 offer is out of stock. All 20 of them and yet nothing is indicated that there is no stock on the website. These deals are being advertised and yet somehow there seems to be no stock and then agents offer a more expensive contract,I was told the cheapest offer available is R 229.But your website has a range of phones on contract from R 99 to under R 200.
So how is it possible you only have R 229 available for me?
communication from you guys!!!!!!!!!
communication from you guys!!!!!!!!!
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Mondo Contact Details:
Contact Number: ***
Customer Care Email Address: ***
Hello Peter Email Address: ***
Kind Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Mondo Contact Details:
Contact Number: ***
Customer Care Email Address: ***
Hello Peter Email Address: ***
Kind Regards,
The Mondo Team
I am Available at 10:00 am till 10:15 am
12:00 pm till 13:00 pm
15:00 pm till 15:15 pm
And available again at 17:30 .
I am Available at 10:00 am till 10:15 am
12:00 pm till 13:00 pm
15:00 pm till 15:15 pm
And available again at 17:30 .
Trust you are well.
Thank you for taking my call.
As discussed, I have sent a request to our Marketing team to find out why the deals listed are R99 per month and I am awaiting feedback.
Once I receive an update, I will advise you.
Regards,
The Mondo Team - Nicole
Trust you are well.
Thank you for taking my call.
As discussed, I have sent a request to our Marketing team to find out why the deals listed are R99 per month and I am awaiting feedback.
Once I receive an update, I will advise you.
Regards,
The Mondo Team - Nicole
