1 reviews | Active since Aug 2016

15 Aug 2016, 19:31

Clearly a tuckshop that should be hiring

<p>I received the package from mondo but it is not working. I called the call centre numerous time to get assistance with activating the SIM card. I spoke to Vanilla who seemed clueless the pamphlet and her advice were totally different. 6days later the SIM card is still not working. I really don't have to deal with this the consultants don't know what they are doing they just want to move to the next call. Mondo can return my money and fetch their package as they have not delivered. Why have customer care when people working there are clueless and they lie so they can move to the next call.</p>

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Replies (3)
Mondo
Mondo's reply16 Aug 2016, 07:32
Official

Good day Nomfundo,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

**********

's update22 Aug 2016, 19:16
Reviewer Update

No help granted-6 days later. Please take your lies and false promises and collect your product. It doesn't work I don't want it. Keep my money, take your things. Stop *****. I'm disgusted with this! A moment in hell.

Mondo
Mondo's reply16 Jan 2017, 16:46
Official

Hello Nomfundo, Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***