SB
Susan B
1 reviews | Active since Sept 2017
03 Jun 2021, 10:10
Changers and cheeters.
Mondo made an application at MTN without my knowledge. I only found out about it when I wanted to apply at MTN myself. They said the application was pending from last year November. If I go onto the Mondo site to track the application it says there is no application open for me but when I phoned them there was two applictions that they need to cancel but this takes up to 72 hours. How can they apply without your permission and then it takes so long to cancel it is unacceptable.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
03 Jun 2021, 10:17Hi Susan,
Thank you for taking the time to write to us about your contract dispute.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO122143
Many thanks,
The Mondo Team
Thank you for taking the time to write to us about your contract dispute.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO122143
Many thanks,
The Mondo Team
Mondo's reply03 Jun 2021, 10:17
Official
Hi Susan,
Thank you for taking the time to write to us about your contract dispute.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO122143
Many thanks,
The Mondo Team
Thank you for taking the time to write to us about your contract dispute.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO122143
Many thanks,
The Mondo Team
Mondo's replyOfficial
07 Jun 2021, 13:02Hi Susan,
As discussed with our consultant, please note that the applications have been cancelled as per your request.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Many thanks,
The Mondo Team
As discussed with our consultant, please note that the applications have been cancelled as per your request.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Many thanks,
The Mondo Team
Mondo's reply07 Jun 2021, 13:02
Official
Hi Susan,
As discussed with our consultant, please note that the applications have been cancelled as per your request.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Many thanks,
The Mondo Team
As discussed with our consultant, please note that the applications have been cancelled as per your request.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Many thanks,
The Mondo Team