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Skhumbuzo N

1 reviews | Active since Aug 2021

19 Aug 2021, 16:15

cellphone package

hi i have experience a very poor service with my phones was orded begining of last month up untill now have not recieved , i have spoken to so many people and the matter is still not resolved . no respond as well as their courier company not taking my calls or responding my emails , I am not happy with the sevice

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Replies (4)
Mondo
Mondo's reply20 Aug 2021, 08:26
Official
Hi Skhumbuzo,
 
Thank you for taking the time to write to us about your Telkom Delivery.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO131642
 
Regards,
 
The Mondo Team

Mondo
Mondo's reply20 Aug 2021, 15:05
Official
Hi Skhumbuzo,

Trust you are well.

Please note that your delivery is in progress.

Kindly note that the courier team will be in contact with you in order to set an appointment for delivery.

We do apologize for the delay.

Regards,
The Mondo Team
Mondo
Mondo's reply23 Aug 2021, 16:25
Official
Good day,

Trust you are well.

Please note that there is a delay with your Telkom delivery, due to stock constraints.

Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.

We do apologize for the delay and inconvenience caused.

Regards,
The Mondo Team
Mondo
Mondo's reply02 Sept 2021, 10:39
Official
Hi Skhumbuzo,

Trust you are well.
 
We have found that you have received your Telkom delivery.

Your query is resolved and will be closed.

Thank you for allowing us to look into your query.

Please call or email us if you have any further queries.

Regards, 
 
The Mondo Team