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JG
Juanita G

1 reviews | Active since Dec 2019

20 Dec 2019, 09:13

Cellphone deal

I was not told that I would receive my package 2-3 weeks after taking the deal. Its a present to my daughter for passing to grade 12 as well as a birthday gift. Therefore I'm unhappy. The customer service consultant who assisted me today I give 5 stars but for the rest it's zero.

0
Replies (5)
Mondo
Mondo's reply20 Dec 2019, 09:28
Official
Good Day Juanita, 

Thank you for raising your query with us.

Please note that we are attending to your query with the utmost urgency.

Kind Regards,

Mondo Team

Best regards,

Mondo
Mondo's reply27 Dec 2019, 16:50
Official
Good Day Juanita, 

Thank you for raising your query with us.

Please note that your cancellation is still in progress.

We will keep you updated on the progress of this.

Kind Regards,

Mondo Team 

Best regards,

Mondo
Mondo's reply30 Dec 2019, 11:46
Official
Good Day Juanita, 

Kindly note that we have attempted contacting you with no success.

Please note that your cancellation is in progress.

We will keep you updated on the progress of this.

Kind Regards,

Mondo Team 

Best regards,

Mondo
Mondo's reply07 Jan 2020, 08:48
Official
Good Day Juanita, 

Please note that your cancellation is in progress.

We will keep you updated on the progress of this.

Kind Regards,

Mondo Team 

Best regards,

Mondo
Mondo's reply09 Jan 2020, 09:42
Official
Good Day Juanita, 

Kindly note that we have attempted contacting you with no success. 

Please note that the network service provider has confirmed that there are no active lines on your name related to the above contract query.

Your query is now resolved. Should you have any further queries please feel free to call us on ***.

We will keep you updated on the progress of this.

Kind Regards,

Mondo Team 

Best regards,