cellphone contract

I would like to take this opportunity to say million thanks one lady by the name of Serusha Perumal, wow what a friendly soul, I have received a call last month from one of the consultant from Mondo,a very energetic and welcoming lady I have spoken to, and few days after the all I got cellphones delivered to my door, I was so exited up until the 20th of June where I saw a different debit going off my acc, I then called Mondo on Monday and have spoken to this other gentleman and I did not take his name also, the guy never had a remorse or what so ever in helping me, he never even took my details to try and assist, he just asked what do I need help with and immediately when I said wrong amount debited, he stopped me and told me to call Telkom, well it has been a pain getting hold of Telkom waiting on line for more than 1hr30min, today I walked in Telkom store and I was told that there is nothing they can do to help me, so I am like okay it means I have to accept the incorrect installment and the answer was simple yes, or else call Mondo since they sold you this phone, and by the way Telkom doesn't even cell this kind of cellphone, then I became angry and helpless thinking that OMG I been ****med, or something I got to my place I call Mondo again mad as hell, and this soul Serusha made a first impression when answering that phone, friendly and welcoming, I immediately came down, she was professional went out of her way to even give me more explanation, having to work at the contact center before and understanding what a customer service is over the phone, I give Serusha Perumal 120%, it is people like you Serusha who make people like us to wanna believe in doing business over the phone, you love what you doing and you enjoy it....keep it there I hope you don't just put the smile on my face but you do that to everyone you speak to over the phone,,,,,thanks a lot keep warm and safe.