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Craig P

1 reviews | Active since Oct 2021

20 Oct 2021, 12:00

Cellphone contract

Horrible service money taken out account for 3 months been calling been emailing no communication no phone I was suppose to even speak to management up until now no call , starting to belive it *****

0
Replies (5)
Mondo
Mondo's reply20 Oct 2021, 12:04
Official
Hi Craig,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO144979
 
Regards,
 
The Mondo Team
CP
Craig P's update20 Oct 2021, 15:12
Reviewer Update
I'll appreciated this because all the yime I called you guys were always looking into this but nothing is being done
Mondo
Mondo's reply20 Oct 2021, 16:57
Official
Good day,

We do apologize for the inconvenience caused.

Kindly note that you will receive a call within tomorrow.

Regards,

The Mondo Team
CP
Craig P's update20 Oct 2021, 17:18
Reviewer Update
I'm not allowed to answer calls during my working hours
Mondo
Mondo's reply20 Oct 2021, 20:08
Official
Good day,

Kindly advise of an available time during working hours that we can contact you.

Regards,

The Mondo Team