Cellphone contact

The first time i did business with them it was 1000%....but then the second time ***%spoke to one of the consultants but man i think i would've got more communication from a 2 year old.i signed up for a new contract on the 10th of December,it was supposed to be a Christmas present for my wife,but then yesterday i called them to find out where the device is as i need it for today.then all of a sudden there was no information about my contract,i gave them my reference nr and then the non communication lady told me,oo it must-have been a technical problem....bye.and thats it nothing else...????