ZD
Zach D

1 reviews | Active since Oct 2019

03 Sept 2020, 09:22

Cellphone

I've had the worst experience with mondo mtn they really don't know who is the head or the tail of the company I've never seen poor service my query is been dragging almost a month and yet not even a single day that a manager yet a supervisor picked up a phone to call me after sending numerous emails u only b called by consultants who need to consult to rectify your queries and mind u its your airtime that u use to hold and not get any joy

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Zdube

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---------- Forwarded message ---------- From: Zach Dube <***> To: Hellopeter <***> Cc: Bcc: Date: Wed, 2 Sep 2020 21:48:55 +0200 Subject: Re: We'd love your feedback ----- Message truncated -----

Zdube

On Wed, 02 Sep 2020, 21:48 Zach Dube <***> wrote: I've had the worst experience with mondo mtn they really don't know who is the head or the tail of the company I've never seen poor service my query is been dragging almost a month and yet not even a single day that a manager yet a supervisor picked up a phone to call me after sending numerous emails u only b called by consultants who need to consult to rectify your queries and mind u its your airtime that u use to hold and not get any joy

Zdube

On Sat, 29 Aug 2020, 11:00 Hellopeter <***> wrote:

Would you recommend Mondo? You recently wrote a review about Mondo Based on how your review has been handled, and the service you received from Mondo, would you recommend them to a friend or colleague? Please click on a number in the chart below to submit your response

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Copyright 2019 Hellopeter. All rights reserved.

Would you recommend Mondo? You recently wrote a review about Mondo Based on how your review has been handled, and the service you received from Mondo, would you recommend them to a friend or colleague? Please click on a number in the chart below to submit your response

I've had the worst experience with mondo mtn they really don't know who is the head or the tail of the company I've never seen poor service my query is been dragging almost a month and yet not even a single day that a manager yet a supervisor picked up a phone to call me after sending numerous emails u only b called by consultants who need to consult to rectify your queries and mind u its your airtime that u use to hold and not get any joy

Zdube

0
Replies (5)
Mondo
Mondo's reply03 Sept 2020, 09:27
Official
Hi Zach, 
Thank you for raising your query with us, one of our dedicated consultants will be in contact with you.

Kind Regards, 

Mondo Team
ZD
Zach D's update03 Sept 2020, 09:39
Reviewer Update
I would highly appreciate that
Mondo
Mondo's reply11 Sept 2020, 16:40
Official
Hi Zach, 
As discussed with our consultant, we have requested for the network service provider to urgently have your query resolved.

Our team will keep you updated on the progress of this.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply16 Sept 2020, 15:54
Official
Hi Zach, 
Feedback has been provided to you.

We have requested for our manager to call you to assist further.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply17 Sept 2020, 13:23
Official
Hi Zach, 
As discussed with Kim, your query is now resolved.

Should you have any further queries please feel free to call us or email our team.

Kind Regards, 

Mondo Team