SQ
Sakhumzi Q
1 reviews | Active since Dec 2022
02 Feb 2023, 20:33
Ccustomer dissatisfactuon
I am not happy with MTN MONDO, las year i took a cellphone contract with them, whne the device was delivered it was not what i expected and in ther system they said it was out of stock. So asked them to take it back and the collection was done within 7 days. Later they called me asking for an M777 code and I gave them the I rwlaxed knowing that the deal was canceled. To my surprise am now getting SMSs demanding me to pay 2692,00 yet I canceled the contract and they collected their device. As I speak, they sent me an sms telling me that they hve handend me to credit bearau and will blacklist me if i dnt pay it in 14 days. Please help this is so frustrating and i still have all the evidence and relevant documents.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
02 Feb 2023, 20:49Hi Sakhumzi ,
Thank you for taking the time to write to us about your MTN cancellation .
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO342162.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation .
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO342162.
Regards,
The Mondo Team
Best regards,
Mondo's reply02 Feb 2023, 20:49
Official
Hi Sakhumzi ,
Thank you for taking the time to write to us about your MTN cancellation .
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO342162.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation .
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO342162.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
03 Feb 2023, 10:23Hi Sakhumzi,
Trust you are well.
Please note that your MTN cancellation is currently in-progress.
A follow-up on cancellation has been sent to the MTN Cancellations Dept. Once cancellation is done, you will be advised.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation is currently in-progress.
A follow-up on cancellation has been sent to the MTN Cancellations Dept. Once cancellation is done, you will be advised.
We do apologize for the delay.
Regards,
The Mondo Team
Best regards,
Mondo's reply03 Feb 2023, 10:23
Official
Hi Sakhumzi,
Trust you are well.
Please note that your MTN cancellation is currently in-progress.
A follow-up on cancellation has been sent to the MTN Cancellations Dept. Once cancellation is done, you will be advised.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation is currently in-progress.
A follow-up on cancellation has been sent to the MTN Cancellations Dept. Once cancellation is done, you will be advised.
We do apologize for the delay.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
14 Feb 2023, 10:59Good Day Sakhumzi,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Best regards,
Mondo's reply14 Feb 2023, 10:59
Official
Good Day Sakhumzi,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
14 Feb 2023, 10:59Good Day Sakhumzi,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Best regards,
Mondo's reply14 Feb 2023, 10:59
Official
Good Day Sakhumzi,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Best regards,