Caught in the process red tape as a client
Absolutely the worst service ever.
I was called to take up an uncapped Mobile router for R399 but I received a home router for R600 that I can’t seem to cancel. I am being sent from pillar to post because neither mondo nor MTN want to take their unused not opened device back so as to cancel the contract. I would not recommend Mondo or MTN to anyone!
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
02 Jun 2022, 10:53Good day Zanele,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO234368
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO234368
Regards,
The Mondo Team
Mondo's reply02 Jun 2022, 10:53
Official
Good day Zanele,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO234368
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO234368
Regards,
The Mondo Team
Mondo's replyOfficial
06 Jun 2022, 14:30Hi Zanele,
Please note that your monthly subscription is R399 per month.
Should be billed more than R399, you may contact the MTN Billing & Accounts Department on *** or MTN Customer Care Team on 083135.
Should you wish to cancel the deal, please follow the below.
Contact Number: ***
Email Address: ***
Due to the monthly subscription being correct, your query will now be closed.
Regards,
The Mondo Team
Please note that your monthly subscription is R399 per month.
Should be billed more than R399, you may contact the MTN Billing & Accounts Department on *** or MTN Customer Care Team on 083135.
Should you wish to cancel the deal, please follow the below.
- Visit your nearest MTN Direct Store in order to return your device.
- The store will provide you with a return reference number (IRMS number).
- Once the store provides you with a reference number, please contact us in order for us to submit a cancellation.
Contact Number: ***
Email Address: ***
Due to the monthly subscription being correct, your query will now be closed.
Regards,
The Mondo Team
Mondo's reply06 Jun 2022, 14:30
Official
Hi Zanele,
Please note that your monthly subscription is R399 per month.
Should be billed more than R399, you may contact the MTN Billing & Accounts Department on *** or MTN Customer Care Team on 083135.
Should you wish to cancel the deal, please follow the below.
Contact Number: ***
Email Address: ***
Due to the monthly subscription being correct, your query will now be closed.
Regards,
The Mondo Team
Please note that your monthly subscription is R399 per month.
Should be billed more than R399, you may contact the MTN Billing & Accounts Department on *** or MTN Customer Care Team on 083135.
Should you wish to cancel the deal, please follow the below.
- Visit your nearest MTN Direct Store in order to return your device.
- The store will provide you with a return reference number (IRMS number).
- Once the store provides you with a reference number, please contact us in order for us to submit a cancellation.
Contact Number: ***
Email Address: ***
Due to the monthly subscription being correct, your query will now be closed.
Regards,
The Mondo Team
's updateReviewer Update
17 Jun 2022, 17:27MTN stores will not accept the device unless there is a cancelled note on their side from you. I’ve visited three stores already! Also the device was supposed to be a mobile router and not a home router. I’ve been calling your customer services and everyone tells me a different story every time. Dealing with you us really exhausting.
's update17 Jun 2022, 17:27
Reviewer Update
MTN stores will not accept the device unless there is a cancelled note on their side from you. I’ve visited three stores already! Also the device was supposed to be a mobile router and not a home router. I’ve been calling your customer services and everyone tells me a different story every time. Dealing with you us really exhausting.
Mondo's replyOfficial
20 Jun 2022, 15:29Hi Zanele,
Please note that you are required to return the device to an MTN Direct Store.
Regards,
The Mondo Team
Please note that you are required to return the device to an MTN Direct Store.
Regards,
The Mondo Team
Mondo's reply20 Jun 2022, 15:29
Official
Hi Zanele,
Please note that you are required to return the device to an MTN Direct Store.
Regards,
The Mondo Team
Please note that you are required to return the device to an MTN Direct Store.
Regards,
The Mondo Team
Mondo's replyOfficial
26 Jul 2022, 16:35Hi Zanele,
Please note that your MTN cancellation has been done.
Due to the above, your query will now be closed.
Should you require for further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Please note that your MTN cancellation has been done.
Due to the above, your query will now be closed.
Should you require for further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply26 Jul 2022, 16:35
Official
Hi Zanele,
Please note that your MTN cancellation has been done.
Due to the above, your query will now be closed.
Should you require for further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Please note that your MTN cancellation has been done.
Due to the above, your query will now be closed.
Should you require for further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team