FL
Frank L
1 reviews | Active since Sept 2020
01 Sept 2020, 16:31
Can't complain about service if there is none.
3 weeks and contract still not delivered because of an apparent glitch in the system (saying for someone didn't do their job) and they still can't give an indication on when it will be delivered. All I get is "It has been escalated" .
Helpful (0)
Replies (10)0
Replies (10)
Mondo's replyOfficial
01 Sept 2020, 16:33Hi Frank,
Thank you for raising your query with us,
Kindly note that a consultant will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us,
Kindly note that a consultant will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's reply01 Sept 2020, 16:33
Official
Hi Frank,
Thank you for raising your query with us,
Kindly note that a consultant will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us,
Kindly note that a consultant will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's replyOfficial
01 Sept 2020, 16:48Hi Frank,
Kindly note that our team has attempted contacting you with no success.
Please advise what is the best possible time to contact you.
Kind Regards,
Mondo Team
Kindly note that our team has attempted contacting you with no success.
Please advise what is the best possible time to contact you.
Kind Regards,
Mondo Team
Mondo's reply01 Sept 2020, 16:48
Official
Hi Frank,
Kindly note that our team has attempted contacting you with no success.
Please advise what is the best possible time to contact you.
Kind Regards,
Mondo Team
Kindly note that our team has attempted contacting you with no success.
Please advise what is the best possible time to contact you.
Kind Regards,
Mondo Team
Mondo's replyOfficial
02 Sept 2020, 12:47Hi Frank,
Kindly note that our team has attempted contacting you with no success.
Please advise what is the best possible time to contact you in order to assist with your query.
Kind Regards,
Mondo Team
Kindly note that our team has attempted contacting you with no success.
Please advise what is the best possible time to contact you in order to assist with your query.
Kind Regards,
Mondo Team
Mondo's reply02 Sept 2020, 12:47
Official
Hi Frank,
Kindly note that our team has attempted contacting you with no success.
Please advise what is the best possible time to contact you in order to assist with your query.
Kind Regards,
Mondo Team
Kindly note that our team has attempted contacting you with no success.
Please advise what is the best possible time to contact you in order to assist with your query.
Kind Regards,
Mondo Team
Mondo's replyOfficial
02 Sept 2020, 14:38Hi Frank,
As discussed with the account holder, we have escalated the delivery request to the courier company.
We will keep the account holder updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with the account holder, we have escalated the delivery request to the courier company.
We will keep the account holder updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply02 Sept 2020, 14:38
Official
Hi Frank,
As discussed with the account holder, we have escalated the delivery request to the courier company.
We will keep the account holder updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with the account holder, we have escalated the delivery request to the courier company.
We will keep the account holder updated on the progress of this.
Kind Regards,
Mondo Team
FL
Frank L's updateReviewer Update
02 Sept 2020, 14:49Thank you very much to "Kimono" (apologies if spelling of name is incorrect) for proper client service and being able to give us an indication of what is going on.
Mondo needs more people like you.
Mondo needs more people like you.
FL
Frank L's update02 Sept 2020, 14:49
Reviewer Update
Thank you very much to "Kimono" (apologies if spelling of name is incorrect) for proper client service and being able to give us an indication of what is going on.
Mondo needs more people like you.
Mondo needs more people like you.
Mondo's replyOfficial
03 Sept 2020, 09:14Hi Frank,
You are welcome.
We will continue to keep the account holder updated on the progress of this.
Kind Regards,
Mondo Team
You are welcome.
We will continue to keep the account holder updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply03 Sept 2020, 09:14
Official
Hi Frank,
You are welcome.
We will continue to keep the account holder updated on the progress of this.
Kind Regards,
Mondo Team
You are welcome.
We will continue to keep the account holder updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
04 Sept 2020, 16:46Hi Frank,
Please note that we have escalated an urgent delivery to the courier company.
We will keep the account holder updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have escalated an urgent delivery to the courier company.
We will keep the account holder updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply04 Sept 2020, 16:46
Official
Hi Frank,
Please note that we have escalated an urgent delivery to the courier company.
We will keep the account holder updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have escalated an urgent delivery to the courier company.
We will keep the account holder updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
07 Sept 2020, 16:52Hi Frank,
Please note that we have escalated an urgent delivery to the courier company.
We will keep the account holder updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have escalated an urgent delivery to the courier company.
We will keep the account holder updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply07 Sept 2020, 16:52
Official
Hi Frank,
Please note that we have escalated an urgent delivery to the courier company.
We will keep the account holder updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have escalated an urgent delivery to the courier company.
We will keep the account holder updated on the progress of this.
Kind Regards,
Mondo Team
FL
Frank L's updateReviewer Update
07 Sept 2020, 19:51Yeah so I have heard from 14th of August. If that phone is not here by end of work day on Wednesday . You can keep it.
FL
Frank L's update07 Sept 2020, 19:51
Reviewer Update
Yeah so I have heard from 14th of August. If that phone is not here by end of work day on Wednesday . You can keep it.
Mondo's replyOfficial
07 Sept 2020, 20:18Hi Frank,
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
Mondo's reply07 Sept 2020, 20:18
Official
Hi Frank,
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team