wS
willem S
1 reviews | Active since Jun 2015
04 Jun 2015, 14:22
cansellation
a vodaphone smart tab was offered to me on 03/06/2015 and there was explained that I could use the 2gig of data on any of my 3 lines,when I phoned back to find out more about the offer,they explained that I must use the tab as a router and carry it with me if I want to use the data with my other numbers,which wasn't explained the first time,so this means I have to carry the tab with me the whole day if I want to use data,if I knew that the first time around I would not have taken the contract.when I phoned to canselle the contract,mondo mobile told me that it is going to influence my profile with Vodacom in the future which is unacceptable
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Mondo's replyOfficial
09 Jun 2015, 08:51Hello vanschoorw@,
Thank you for bringing this matter to our attention.
An Investigation was conducted into your query. All information that was provided to you by our Sales consultant was correct.
We appreciate and value you as a customer and we have advised Vodacom to cancel the contract as per your request. Should you have any further queries, please do not hesitate to contact us on ***.
Regards,
Mondo Support
Thank you for bringing this matter to our attention.
An Investigation was conducted into your query. All information that was provided to you by our Sales consultant was correct.
We appreciate and value you as a customer and we have advised Vodacom to cancel the contract as per your request. Should you have any further queries, please do not hesitate to contact us on ***.
Regards,
Mondo Support
Best regards,
Mondo's reply09 Jun 2015, 08:51
Official
Hello vanschoorw@,
Thank you for bringing this matter to our attention.
An Investigation was conducted into your query. All information that was provided to you by our Sales consultant was correct.
We appreciate and value you as a customer and we have advised Vodacom to cancel the contract as per your request. Should you have any further queries, please do not hesitate to contact us on ***.
Regards,
Mondo Support
Thank you for bringing this matter to our attention.
An Investigation was conducted into your query. All information that was provided to you by our Sales consultant was correct.
We appreciate and value you as a customer and we have advised Vodacom to cancel the contract as per your request. Should you have any further queries, please do not hesitate to contact us on ***.
Regards,
Mondo Support
Best regards,