JB
Justin B
1 reviews | Active since Feb 2022
02 Feb 2022, 12:35
Cannot even take a contract out with them
For the past 2 weeks I have been trying to take out a contract with MTN through Mondo. I have emailed documents to all the different email address they've provided. And when I call, it's a gamble as to whether their menu selection works, their systems are online, or if I get to an agent who is super friendly but not helpful.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
02 Feb 2022, 13:02Good day Justin,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO178637
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO178637
Regards,
The Mondo Team
Mondo's reply02 Feb 2022, 13:02
Official
Good day Justin,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO178637
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO178637
Regards,
The Mondo Team
Mondo's replyOfficial
02 Feb 2022, 13:21Hi Justin,
Trust you are well.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply02 Feb 2022, 13:21
Official
Hi Justin,
Trust you are well.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's replyOfficial
02 Feb 2022, 14:25Hi Justin,
Please note that the documents which you have sent to us has been uploaded and your application is in progress.
Once your order is finalized and dispatched to the courier company, DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Please note that the documents which you have sent to us has been uploaded and your application is in progress.
Once your order is finalized and dispatched to the courier company, DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Mondo's reply02 Feb 2022, 14:25
Official
Hi Justin,
Please note that the documents which you have sent to us has been uploaded and your application is in progress.
Once your order is finalized and dispatched to the courier company, DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Please note that the documents which you have sent to us has been uploaded and your application is in progress.
Once your order is finalized and dispatched to the courier company, DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team