RT
Rebecca T
1 reviews | Active since Jun 2018
23 Aug 2021, 20:16
Cancelled the contract and unauthorized debit order
I took a contract with me MTN for R99 for 12 gigs which I was supposed to get 1 sim but I received 2 Sim. And I sent numerous emails to mtn and mondo to cancelled within 7 days, they never canceled they always say they will come back but they never did. Why I received 2 Sim cards? A consultant i spoke promoted 1 not for 2. That's why I want to cancelled the contract. Now they are debting my account and handed me over to debt collection.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
25 Aug 2021, 12:50Hi Rebecca,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132719
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132719
Regards,
The Mondo Team
Mondo's reply25 Aug 2021, 12:50
Official
Hi Rebecca,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132719
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132719
Regards,
The Mondo Team
Mondo's replyOfficial
27 Aug 2021, 11:16Hi Rebecca,
Trust you are well.
Please note that your MTN cancellation is in progress.
Once cancellation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation is in progress.
Once cancellation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply27 Aug 2021, 11:16
Official
Hi Rebecca,
Trust you are well.
Please note that your MTN cancellation is in progress.
Once cancellation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation is in progress.
Once cancellation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
06 Oct 2021, 10:14Hi Rebecca,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply06 Oct 2021, 10:14
Official
Hi Rebecca,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team