cancelled deals still charged for.

I was sold a package deal that when the Router arrived it was definitely the incorrect one. I cancelled and arranged collection the next day. Now suddenly the procedures for returns are different to the procedures for purchase. I must now send emails and reference numbers with the collection. It is easy to send to me via a phone call but impossible to return with a phone call. Then MTN is allowed to charge my account anyway; Which is substantially more than what was quoted in the initial application. Credits take 2-3 weeks, so I am down R800 for the month while *********** Mondo take their sweet time to process returns. It is very simple; A package is returned with your courier company, when it arrives in the warehouse it gets processed immediately so potential (not anymore!!!!) customer is not out of pocket. What I also love to see; The name of the agent I dealt with giving a 5star rating on this platform.....