NM
Neo M
1 reviews | Active since Jan 2021
16 Jan 2021, 16:24
Cancelled contract with mondo mtn
They called me to offer me a sim card that comes with data for R199 in June 2020.after they failed to deliver the sim card, I called them to cancel the contract but to my surprise mtn started billing me for the simcard and now it has affected my other contracts with mtn as now am in arrears because of the simcard I never received. For past 4 months mondo n mtn both failed to assist me
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
16 Jan 2021, 19:08Hi Neo,
We have received your query,
We will be in contact with you during business hours.
Regards
The Mondo Team
We have received your query,
We will be in contact with you during business hours.
Regards
The Mondo Team
Mondo's reply16 Jan 2021, 19:08
Official
Hi Neo,
We have received your query,
We will be in contact with you during business hours.
Regards
The Mondo Team
We have received your query,
We will be in contact with you during business hours.
Regards
The Mondo Team
Mondo's replyOfficial
20 Jan 2021, 15:40Good Day Neo,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Kind Regards,
Mondo Team
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Kind Regards,
Mondo Team
Mondo's reply20 Jan 2021, 15:40
Official
Good Day Neo,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Kind Regards,
Mondo Team
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Kind Regards,
Mondo Team
Mondo's replyOfficial
22 Jan 2021, 17:52Good day Neo,
As discussed with our consultant, please note that we have escalated your cancellation request to MTN for urgent assistance.
We will keep you updated on the progress of this. Regards, Mondo Team
As discussed with our consultant, please note that we have escalated your cancellation request to MTN for urgent assistance.
We will keep you updated on the progress of this. Regards, Mondo Team
Mondo's reply22 Jan 2021, 17:52
Official
Good day Neo,
As discussed with our consultant, please note that we have escalated your cancellation request to MTN for urgent assistance.
We will keep you updated on the progress of this. Regards, Mondo Team
As discussed with our consultant, please note that we have escalated your cancellation request to MTN for urgent assistance.
We will keep you updated on the progress of this. Regards, Mondo Team
Mondo's replyOfficial
26 Jan 2021, 08:25Good day Neo,
Kindly note that we have escalated your cancellation request to MTN for assistance and requested that priority be placed on this.
We will keep you updated on the progress of the cancellation.
Regards,
Mondo Team
Kindly note that we have escalated your cancellation request to MTN for assistance and requested that priority be placed on this.
We will keep you updated on the progress of the cancellation.
Regards,
Mondo Team
Mondo's reply26 Jan 2021, 08:25
Official
Good day Neo,
Kindly note that we have escalated your cancellation request to MTN for assistance and requested that priority be placed on this.
We will keep you updated on the progress of the cancellation.
Regards,
Mondo Team
Kindly note that we have escalated your cancellation request to MTN for assistance and requested that priority be placed on this.
We will keep you updated on the progress of the cancellation.
Regards,
Mondo Team