1 reviews | Active since Sept 2013
Cancelled contract - still being billed!!!!!!
In the month of May a telesales agent contact me to sell me a 2gig SIM card which I accepted on the premise that it was dual sim, and the agent assured me that it would be compatible with my phone. Upon receiving the item I discovered that it was not compatible and within 7 days I notified Mondo that I want to cancel the contract. I called them and sent an e-mail. However, I am still being billed. I was told it was being called but it has not. I would like this to cease immediately and I want to be reimbursed all the money that has been *******ly taken from me over the last few months.
Grant Wright ********** 410
Good day Vanessa,
Thank you for bringing this matter to our attention.
We value your feedback as this can only help us to improve our service. One of our Senior Consultants will make contact with you shortly to assist you with your enquiry.
Kind Regards,
Mondo Team
Good day Vanessa,
Thank you for bringing this matter to our attention.
We value your feedback as this can only help us to improve our service. One of our Senior Consultants will make contact with you shortly to assist you with your enquiry.
Kind Regards,
Mondo Team
Hello Vanessa/Grant,
Thank you for allowing us to investigate your query. As per your discussion with Sherwin, your query has been resolved.
We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries.
Kind Regards
Mondo Customer Care
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Hello Vanessa/Grant,
Thank you for allowing us to investigate your query. As per your discussion with Sherwin, your query has been resolved.
We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries.
Kind Regards
Mondo Customer Care
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