NG
NOTHANDO G
1 reviews | Active since Jun 2022
07 Aug 2022, 09:49
Cancellation with 7 days time frame nightmare
Returned device that was never cancelled on the system I have been paying for it since February to June even today credit for cancelation and refund for the 5 months I was paying for the device in their possession it is still not processed I still owe MTN, unable to use their Sim because of this and I have been doing follow ups weekly one agent told me if I follow up every week they will not resolve my query because they are busy with it I need to wait for feedback and for the past 7 months I have never received any call or feedback from them
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
07 Aug 2022, 13:20 Good day Nothando,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO258285 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO258285 .
Regards,
The Mondo Team
Mondo's reply07 Aug 2022, 13:20
Official
Good day Nothando,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO258285 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO258285 .
Regards,
The Mondo Team
NG
NOTHANDO G's updateReviewer Update
12 Aug 2022, 12:18I still do not have feedback
NG
NOTHANDO G's update12 Aug 2022, 12:18
Reviewer Update
I still do not have feedback
Mondo's replyOfficial
12 Aug 2022, 13:06Good Day,
Please note that this has been escalated to the MTN management team for urgent assistance.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that this has been escalated to the MTN management team for urgent assistance.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply12 Aug 2022, 13:06
Official
Good Day,
Please note that this has been escalated to the MTN management team for urgent assistance.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that this has been escalated to the MTN management team for urgent assistance.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's replyOfficial
12 Aug 2022, 14:25Hi Nothando,
Please note that your MTN line was cancelled.
As per the MTN system, credit of the cancellation fee was passed to your MTN account.
MTN Reference for Cancellation Fee: SR # ***
Adjustment Number: MC***
Due to no credit being done for the subscription fee over the months you were billed for the line, a follow-up on credit has been escalated to the MTN team for urgent assistance.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Please note that your MTN line was cancelled.
As per the MTN system, credit of the cancellation fee was passed to your MTN account.
MTN Reference for Cancellation Fee: SR # ***
Adjustment Number: MC***
Due to no credit being done for the subscription fee over the months you were billed for the line, a follow-up on credit has been escalated to the MTN team for urgent assistance.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply12 Aug 2022, 14:25
Official
Hi Nothando,
Please note that your MTN line was cancelled.
As per the MTN system, credit of the cancellation fee was passed to your MTN account.
MTN Reference for Cancellation Fee: SR # ***
Adjustment Number: MC***
Due to no credit being done for the subscription fee over the months you were billed for the line, a follow-up on credit has been escalated to the MTN team for urgent assistance.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Please note that your MTN line was cancelled.
As per the MTN system, credit of the cancellation fee was passed to your MTN account.
MTN Reference for Cancellation Fee: SR # ***
Adjustment Number: MC***
Due to no credit being done for the subscription fee over the months you were billed for the line, a follow-up on credit has been escalated to the MTN team for urgent assistance.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
15 Sept 2022, 16:02Good Day Nothando,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# *** & ***
Adjustment Number - MC*** & MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# *** & ***
Adjustment Number - MC*** & MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply15 Sept 2022, 16:02
Official
Good Day Nothando,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# *** & ***
Adjustment Number - MC*** & MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# *** & ***
Adjustment Number - MC*** & MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team