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Thandi O

1 reviews | Active since Aug 2022

24 Jan 2023, 10:30

Cancellation process

I have been trying to make a cancellation with the company about a home router they sold to me. I recieved and I was not happy about it. I made a cancelation on August 2022 and up until today it has not been cancelled. I am accumulating credit now for something that I did not even use.

I am seriously not happy with thr service because I have been calling them everyday for months and I have been going around in circles with them. I am not happy with how they are handling their customer at all.

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Replies (2)
Mondo
Mondo's reply24 Jan 2023, 10:35
Official
Good day Thandi,
 
Thank you for taking the time to write to us about your MTN cancellation query.

We sincerely apologize for the delay.

Please note that we have escalated your query to the relevant department for urgent assistance.

Once we receive feedback, we will advise you accordingly.
 
Your Case Number is: RCO291470

Regards,
 
The Mondo Team

Mondo
Mondo's reply13 Feb 2023, 14:15
Official
Good Day Thandi,

Trust you are well.

Please note that your MTN line has been cancelled and deactivated.

As per the MTN system, credit was passed to your MTN account.

Cancellation Reference Number: SR# ***

Credit Reference Number: SR# ***

Adjustment Number: MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team