BM
Bontle M
1 reviews | Active since Dec 2020
24 Aug 2021, 11:12
Cancellation of my contract
Good day
I’m writing this feeling very furious I have cancelled my contract but I have received an invoice saying that I’m owing i have never used the data so what am I paying for ?
And why is it saying it’s open where’s you said that you have closed this contract?
The fact that you have sent me an email saying that you have cancelled my contract I want to understand what have you cancelled
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
24 Aug 2021, 11:15Hi Bontle,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127565
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127565
Regards,
The Mondo Team
Mondo's reply24 Aug 2021, 11:15
Official
Hi Bontle,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127565
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127565
Regards,
The Mondo Team
Mondo's replyOfficial
27 Aug 2021, 10:51Hi Bontle,
Trust you are well.
Please note that your MTN cancellation has been done and a follow up on credit has been sent to MTN.
Once we receive feedback we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done and a follow up on credit has been sent to MTN.
Once we receive feedback we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply27 Aug 2021, 10:51
Official
Hi Bontle,
Trust you are well.
Please note that your MTN cancellation has been done and a follow up on credit has been sent to MTN.
Once we receive feedback we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done and a follow up on credit has been sent to MTN.
Once we receive feedback we will advise you accordingly.
Regards,
The Mondo Team