CS
Colvert S

1 reviews | Active since Jun 2015

22 Jun 2015, 12:01

Cancellation of Contract

I was called by one of Vodacom's service providers (Mondo Mobile) to offer me a data contract. At the end of the call, the telemarketer confirmed that if for any reason I was unhappy I could cancel the contract within 14 days. I chose to exercise this option and subsequently called into the Vodacom call centre and cancelled the contract on the 31 March.<br> <br> It is now June 22, 2015 and after countless calls ( to ***) and requests to the manager in charge Vis Chetty to call me, without any success, The contract has still not been cancelled.<br> <br> Each time I call I get the same response that the matter has been escalated for collection. I have asked to be called to be given feedback, but feedback is never forthcoming and if I don't call to follow up, nothing happens.<br> <br> So until collection takes place, I am left paying for something than I do not use.<br> The customer service has been pathetic to say the least.

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Replies (1)
Mondo
Mondo's reply23 Jun 2015, 11:24
Official
Hello Colvert,

Thank you for writing your report and bringing this matter to our attention.

We are currently investigating as to the delay in your query being actioned and will revert with feedback asap.

Regards,

Mondo Support