Cancellation of a Contract

As arranged with Mondo, I have returned a Router that had been delivered to me under false belief that it would result in lesser charges per month. This was not the case as charges were in fact increased. After agreeing with Mondo that I could return the router, confirmation from Mondo that this has been returned in good order has been received in early October 2015 and I was assured that the monthly charges would be rectified and a credit for the over charges would be credited to my Vodacom account. This has not been done. Replies to calls from me have been evasive and have not assured me that this will ever be done. I have given Mondo ample time and warning to rectify the matter but to no avail. <br> The original complaint was logged with Vodacom on 24 August 2015 with ref S3-8E2F-FNOBM, on 25 August 2015 with *** and again on 27 August 2015 with ref 57374. They referred me to Mondo. There has been no follow up from Vodacom or interest shown in the matter. I request that this matter be closed to my satisfaction.<br> Graham Sanders<br>