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Dino S

1 reviews | Active since Nov 2022

02 Nov 2022, 14:22

Cancellation fee on MTN contract

I recently spoke to Mbuso from Mondo Customer Care. He was extremely helpful. However, I would like to highlight that I cancelled an MTN contract within the cooling-off period and now sit with a cancellation fee of more than R15000. Please could this be corrected as soon as possible!

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Replies (3)
Mondo
Mondo's reply02 Nov 2022, 14:34
Official
Good day Dino,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO295177

 
Regards,
 
The Mondo Team
Mondo
Mondo's reply08 Nov 2022, 12:51
Official
Hi Dino,

Trust you are well.

Please note that we have submitted a credit request to MTN.

Once we receive an update, we will advise you.

Regards,

The Mondo Team
Mondo
Mondo's reply16 Nov 2022, 13:37
Official
Good Day Dino,

Trust you are well.

Please note that your MTN account has been credited.

Credit Reference Number: SR# ***

Adjustment Number - MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team