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Ahmed H

1 reviews | Active since Oct 2019

25 Aug 2021, 14:16

Cancellation

I had a great experience with the consultant that assist me, she worked swiftly to deal with my matter

0
Replies (11)
Mondo
Mondo's reply25 Aug 2021, 14:22
Official
Hi Ahmed,

Thank you for posting a compliment on the services you received from Jerusha.
 
Should you require further assistance, please contact our Customer Service team. 
 
Regards,
 
The Mondo Team
AH
Ahmed H's update10 Sept 2021, 15:26
Reviewer Update
Hi
It has been 12 business days and you guys have not sorted my issue out, it was promised that it would be completed between 3-7 working days, terrible, should I call you guys *****? I have received no feed back up till today, terrible!!!!
Mondo
Mondo's reply10 Sept 2021, 16:00
Official
Good day,

Please note that your MTN cancellation is in progress.

Once cancellation is done, you will be advised accordingly.

We do apologize for the delay and inconvenience caused.

Regards,
The Mondo Team
AH
Ahmed H's update15 Sept 2021, 23:10
Reviewer Update
Hi

Is it possible if I get an update regarding the cancellation?
Thanks
Mondo
Mondo's reply16 Sept 2021, 08:43
Official
Hi Ahmed,

Trust you are well.

Please note that MTN is currently working on your cancellation.

Regards,
The Mondo Team
AH
Ahmed H's update21 Sept 2021, 14:37
Reviewer Update
Hi
It’s been a month now, and no progress!!
If you guys can’t cancel my contract, upgrade me to what I need, thanks
Contact me on ***

Thanks
Mondo
Mondo's reply21 Sept 2021, 16:48
Official
Good day,

We do apologize for the inconveniences caused.

Kindly note that we are awaiting feedback from MTN regarding your cancellation.

Regards,
The Mondo Team
AH
Ahmed H's update25 Sept 2021, 16:20
Reviewer Update
It’s been a month now, very poor service, I am disgusted!!
Mondo
Mondo's reply25 Sept 2021, 16:27
Official
Good day,

We do apologize for the inconveniences caused.

Kindly note that we are awaiting feedback from MTN regarding your cancellation.

Regards,

The Mondo Team 
AH
Ahmed H's update29 Sept 2021, 07:51
Reviewer Update
How long more should I wait?? It’s been 5 weeks, please stop giving the same answer “ we waiting for MTN” and actually do something !!!
Mondo
Mondo's reply29 Sept 2021, 08:44
Official
Good day,

Please note that a follow up on cancellation has been sent to MTN.

Regards,

The Mondo Team