SM
Sesihle M
1 reviews | Active since Sept 2022
23 Feb 2023, 10:01
Cancellation
Good day hello Peter I would like to report about the terrible experience I've received from Mondo. I took their mtn contract then phone was delivered on the 25th of January and it was not what I ordered so I did a cancellation same day ,they said it takes 21days and I've been calling them every day with my airtime they say it is still pending my concern is that I can't take a deal anywhere now and I need a phone because I don't have ...the 21days period has passed now.
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Replies (4)
Mondo's replyOfficial
23 Feb 2023, 10:20Good Day Sesihle,
Thank you for reaching out to us.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Thank you for reaching out to us.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply23 Feb 2023, 10:20
Official
Good Day Sesihle,
Thank you for reaching out to us.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Thank you for reaching out to us.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
SM
Sesihle M's updateReviewer Update
25 Mar 2023, 00:23You are really ******** i don’t recommend anyone buying from you . I went to mtn today to pay for my new device that I app**** in store only to find out you guys didn’t remove the payment of the phone that I cancelled the same say I received it because it was not what I ordered,now you want me to pay for the phone that I didn’t even use now i cant pay my account because you ******** had not received that amount i will be blacklisted because of you,your service is phathetic you sell people dreams you can’t fulfill,please remove that amount because i want to pay for my device tomorrow
SM
Sesihle M's update25 Mar 2023, 00:23
Reviewer Update
You are really ******** i don’t recommend anyone buying from you . I went to mtn today to pay for my new device that I app**** in store only to find out you guys didn’t remove the payment of the phone that I cancelled the same say I received it because it was not what I ordered,now you want me to pay for the phone that I didn’t even use now i cant pay my account because you ******** had not received that amount i will be blacklisted because of you,your service is phathetic you sell people dreams you can’t fulfill,please remove that amount because i want to pay for my device tomorrow
Mondo's replyOfficial
27 Mar 2023, 16:43 Good Day, Trust you are well. Thank you for the below email. Please note that MTN has confirmed that the necessary credit was passed in your MTN account. Regards, The Mondo Team
Mondo's reply27 Mar 2023, 16:43
Official
Good Day, Trust you are well. Thank you for the below email. Please note that MTN has confirmed that the necessary credit was passed in your MTN account. Regards, The Mondo Team
Mondo's replyOfficial
14 Apr 2023, 09:07 Hi Sesihle,
Trust you are well.
A request has been sent to the MTN Cancellation Dept. to unblock your simcard and to pass a credit for the contract that was cancelled.
We will advise you once we receive a response from MTN.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
A request has been sent to the MTN Cancellation Dept. to unblock your simcard and to pass a credit for the contract that was cancelled.
We will advise you once we receive a response from MTN.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply14 Apr 2023, 09:07
Official
Hi Sesihle,
Trust you are well.
A request has been sent to the MTN Cancellation Dept. to unblock your simcard and to pass a credit for the contract that was cancelled.
We will advise you once we receive a response from MTN.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
A request has been sent to the MTN Cancellation Dept. to unblock your simcard and to pass a credit for the contract that was cancelled.
We will advise you once we receive a response from MTN.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team