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RM
Riswikevho M

1 reviews | Active since Sept 2021

28 Sept 2021, 15:54

Cancellation

I am extremely disappointed with mondo and Mtn. I took a contract with Mtn and mondo. The package that was delivered was incorrect. I canceled my contract on the 14th of sep 2021 which was still within the cooling off period and I was told that I will not be liable for any payments. Today I received a statement from mtn of the bill that they will deduct month end. I called mtn only to find out that the contract has not been canceled. I was even given a reference number for the cancellation. I now have to pay for something that I cancelled and not even using. What a huge disappointment.

0
Replies (8)
Mondo
Mondo's reply28 Sept 2021, 15:58
Official
Hi Riswikevho,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO139268
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply29 Sept 2021, 16:28
Official
Hi Riswikevho,

Trust you are well.

Please note that a follow up on cancellation has been sent to MTN.

Once we receive feedback, we will advise you accordingly.

We do apologize for the delay and inconvenience caused.

Regards,

The Mondo Team
RM
Riswikevho M's update01 Oct 2021, 09:20
Reviewer Update
Good Day

This morning mtn debited money from my account for a contract that I had canceled within the cooling off period and I was told by one of your consultants that I will not be liable for any payments.

How will this issue be resolved?
Mondo
Mondo's reply01 Oct 2021, 09:24
Official
Good day,

Please note that due to a cancellation request being sent to MTN within the cooling off period, you will be refunded (after cancellation is done).

Regards,

The Mondo Team
RM
Riswikevho M's update01 Oct 2021, 10:06
Reviewer Update
How long will that take?
Mondo
Mondo's reply01 Oct 2021, 10:17
Official
Good day,

Please note that we are unable to specify as to when cancellation will be finalized, as MTN is currently working on your cancellation.

Regards,

The Mondo Team
RM
Riswikevho M's update03 Oct 2021, 21:23
Reviewer Update
Good Day

I have again received another statement for September for R1500 on top of the R340 that was deducted last month. I am now expected to pay for a contract that I cancelled within the cooling period.

This now is a ****, as I am being expected to pay for something that I did not even use.

T
Mondo
Mondo's reply04 Oct 2021, 09:13
Official
Hi Riswikevho,

Trust you are well.

Please note that your MTN cancellation has been done and a refund request has been sent to MTN.

Regards,

The Mondo Team