SM
Simoné Matthee
1 reviews | Active since Mar 2021
28 Jun 2021, 09:31
Cancellation and refund taking FOREVER to be sorted out.
I'm trying to cancel my contract FROM INCEPTION since it's been done incorrectly since the very beginning (In December). It's been over a month and this still isn't sorted out. I need to be refunded and someone is calculating the refund amount incorrectly and the cancellation still hasn't been done which means ANOTHER debit order will be taken
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Replies (2)0
Replies (2)
Mondo's replyOfficial
28 Jun 2021, 09:35Hi Simoné, We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business.
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO125566 Regards, The Mondo Team
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO125566 Regards, The Mondo Team
Mondo's reply28 Jun 2021, 09:35
Official
Hi Simoné, We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business.
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO125566 Regards, The Mondo Team
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO125566 Regards, The Mondo Team
Mondo's replyOfficial
29 Jun 2021, 10:28Hi Simoné, As discussed with our consultant, please note that you will receive the refund for the cancellation fees this Friday.
Your cancellation is still in progress with MTN.
Our team will revert with feedback.
Regards, The Mondo Team
Your cancellation is still in progress with MTN.
Our team will revert with feedback.
Regards, The Mondo Team
Mondo's reply29 Jun 2021, 10:28
Official
Hi Simoné, As discussed with our consultant, please note that you will receive the refund for the cancellation fees this Friday.
Your cancellation is still in progress with MTN.
Our team will revert with feedback.
Regards, The Mondo Team
Your cancellation is still in progress with MTN.
Our team will revert with feedback.
Regards, The Mondo Team