JA
Jodi A
1 reviews | Active since Mar 2022
16 Mar 2022, 14:55
Cancellation
The worst most pathetic service ever received. I received an incorrect phone from them on the 4th of Jan and returned this month on the 9th of Jan. Its already 3 months later and I am still being billed for something I don't have. MTN cannot assist me because Mondo has to pass the credit. Its been a up and down story between Mondo and MTN, with no one being able to assist me. Please send help?
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
16 Mar 2022, 16:13Good day,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO199186
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO199186
Regards,
The Mondo Team
Mondo's reply16 Mar 2022, 16:13
Official
Good day,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO199186
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO199186
Regards,
The Mondo Team
Mondo's replyOfficial
19 Jul 2022, 15:05Hi Jodi,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR # *** and SR # ***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR # *** and SR # ***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply19 Jul 2022, 15:05
Official
Hi Jodi,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR # *** and SR # ***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR # *** and SR # ***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team